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Customer Relations Representative - State Farm Agent Team Member Antigo - WI

Customer Relations Representative - State Farm Agent Team Member

Full Time • Antigo - WI
Responsive recruiter
Replies within 24 hours
Benefits:
  • License reimbursement
  • Health insurance
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCY:
I’m a proud Antigo native, born and raised, and I love serving the community that shaped me. I’m a mom to two energetic boys, and family is at the center of everything I do. I’m also engaged to an amazing fiancé who is a State Farm agent as well, so this business is truly part of our everyday life. Being able to make a difference here at home is incredibly meaningful to me - after all, that’s what being a good neighbor is all about.

I graduated from Antigo High School and went on to earn my Bachelor’s degree from UW Green Bay. I started my journey with State Farm in May of 2020 as an Agent Team Member and opened my own agency in May of 2022. We’re currently a growing team of four and are building something special together. Our culture is friendly, laidback, and family-oriented. We work hard, but we also believe in enjoying the process. Flexibility and creating a supportive, family atmosphere are very important to me.

We offer PTO, vacation time, a health insurance stipend, maternity leave, licensing reimbursement, and a strong focus on work-life balance. 

Our mission is to serve our community with integrity and heart. I’m looking for someone who is personable, upbeat, and confident—someone who isn’t afraid to ask hard questions or pick up the phone. We want someone friendly, outgoing, loyal, and honest. If you bring energy, positivity, and a genuine desire to help others, this could be a great place to grow your career.

ROLE DESCRIPTION:
As a Customer Service Specialist with Arika Alft State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Manage customer inquiries and resolve issues.
  • Maintain customer records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
  • Communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.
Compensation: $35,000.00 - $45,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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